Responsible Gaming
at zbazi — Play Safe,
Stay in Control
zbazi is committed to providing a safe, fair, and transparent gaming environment for all members across Bangladesh. We believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and support resources available to every zbazi member.
Every zbazi feature is designed with player wellbeing in mind. Here are the six pillars that underpin our responsible gaming programme across Bangladesh.
Strict 21+ Policy
zbazi enforces a minimum age of 21 for all members in Bangladesh. Every new registration requires identity verification with a valid National Identity Card (NID) or passport. Accounts found to belong to individuals under 21 are suspended immediately and all associated data is handled in compliance with applicable law.
Deposit & Loss Limits
Members can set personal deposit limits on a daily, weekly, or monthly basis directly from their account settings. Once a limit is applied it takes effect immediately. Reductions are instant; increases are subject to a 24-hour cooling-off period to prevent impulsive decisions. Loss limits are also available for members who want tighter budget control.
Session Time Reminders
zbazi lets you set session duration alerts so that you receive a notification when you have been playing for a specified length of time. These reminders are a simple but effective way to stay aware of how long you have been on the platform and to make a conscious decision about whether to continue or take a break.
Cooling-Off & Time-Out
If you feel you need a short break from gambling, zbazi's time-out feature allows you to temporarily suspend your account for periods ranging from 24 hours to 6 weeks. During a time-out your account is completely inaccessible for play. Cooling-off periods can be activated instantly by contacting our support team at any time of day or night.
Self-Exclusion Programme
For members who need a longer-term break from gambling, zbazi offers a formal self-exclusion programme that can be activated for a minimum of 6 months and extended to permanent exclusion. During self-exclusion, your account is locked, all marketing communications cease immediately, and re-registration attempts are declined. Contact our support team to activate self-exclusion at any time.
Behaviour Monitoring
Our platform continuously monitors for patterns associated with problem gambling — such as chasing losses, rapidly increasing bet sizes, or unusual session durations. When these patterns are detected, zbazi may proactively reach out with responsible gaming resources and remind the member of the tools available to help them manage their activity.
Every responsible gaming tool is accessible with no waiting period. Here is a step-by-step overview of how to activate each feature on the zbazi platform.
Set a Deposit Limit
Log in to your zbazi account, navigate to Account Settings > Responsible Gaming, and select Deposit Limits. Choose daily, weekly, or monthly, enter your preferred amount in BDT, and confirm. The limit applies instantly. To increase a limit, a 24-hour review period applies.
Activate a Time-Out
In Account Settings > Responsible Gaming, select Time-Out and choose a duration between 24 hours and 6 weeks. Your account will be suspended for play immediately. You can also request a time-out by contacting our 24/7 live chat support team — no lengthy forms required.
Request Self-Exclusion
Contact the zbazi support team via live chat or email at [email protected] with the subject "Self-Exclusion Request". State your preferred exclusion duration (minimum 6 months). Our team will process your request within 24 hours, lock your account, and remove you from all marketing lists immediately.
Enable Session Reminders
Under Account Settings > Responsible Gaming, select Session Reminders. Set a time interval (e.g., every 30 minutes, every 1 hour) at which you wish to receive a pop-up notification reminding you of how long you have been playing. You can update or disable this setting at any time.
Problem gambling can develop gradually and is not always easy to recognise. The following signs may indicate that gambling is becoming harmful. If you recognise several of these in yourself or someone you know, please reach out to our support team immediately.
Signs to Watch For
- Spending more money or time gambling than you originally intended
- Gambling to recover money that has already been lost ("chasing losses")
- Feeling restless, irritable, or anxious when not gambling
- Hiding gambling activity from family, friends, or colleagues
- Borrowing money or selling possessions to fund gambling
- Neglecting work, studies, or family responsibilities due to gambling
- Using gambling as a way to escape stress, anxiety, or difficult emotions
- Repeatedly making unsuccessful attempts to reduce or stop gambling
- Feeling preoccupied with planning your next gambling session
The following questions are based on widely used responsible gaming assessment frameworks. Answer honestly. If you answer "Yes" to three or more of these questions, we strongly encourage you to use zbazi's safety tools or contact our support team for guidance.
This self-assessment is for informational purposes only and does not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, please contact our support team or a professional counselling service in Bangladesh.
The following outlines zbazi's full responsible gaming policy, our obligations to members, and the standards we uphold as a platform operating in Bangladesh.
Our Responsible Gaming Philosophy
zbazi operates on the principle that gambling should be a leisure activity enjoyed responsibly by adults who can afford to participate without financial, emotional, or social harm. We recognise that a small percentage of players may develop problematic gambling behaviours, and we take our duty of care to those individuals extremely seriously. Every feature, every policy, and every member interaction at zbazi is shaped by this commitment.
We do not glamorise problem gambling. We do not target vulnerable individuals with promotional material. We do not encourage members to chase losses or gamble beyond their means. zbazi's responsible gaming programme is designed to give every member in Bangladesh the tools and information they need to stay in control of their gambling activity at all times.
Age Verification and Under-21 Policy
zbazi strictly prohibits use of the platform by any individual under the age of 21. This is not merely a policy position — it is a firm operational requirement enforced through a multi-step identity verification process during account registration. Every new member must provide a valid government-issued identity document (National Identity Card, passport, or birth certificate) confirming they are 21 years of age or older before their account is activated for play.
If at any point zbazi has reason to believe that an account holder may be under 21, the account will be immediately suspended pending further verification. Funds in a suspended account are handled in accordance with zbazi's Terms & Conditions and applicable Bangladeshi law. Parents and guardians are strongly encouraged to install parental control software on shared devices to prevent minors from accessing the platform.
Deposit Limits and Financial Safeguards
Financial control is one of the most powerful tools available to responsible gamblers. zbazi allows every member to set their own deposit limits on a daily, weekly, or monthly basis. These limits restrict the total amount that can be deposited into your account within the selected period, regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
Limit reductions take effect immediately upon request. Limit increases are subject to a minimum 24-hour review period during which the current lower limit remains in effect. This cooling-off period is intentional: it gives members time to reflect before increasing their spending exposure and prevents impulsive decisions made in the heat of a session.
Cooling-Off Periods and Time-Out Features
A time-out is a short-term voluntary suspension of your zbazi account. During a time-out — which can range from 24 hours to 6 weeks — your account is locked for all gambling activity. You cannot log in, deposit, place bets, or access games during this period. Time-outs can be activated instantly through Account Settings or by contacting zbazi's 24/7 live chat support team.
Cooling-off periods are distinct from time-outs in that they apply specifically to account changes: when you request an increase to a deposit limit or the removal of a restriction, zbazi enforces a cooling-off period before the change takes effect. This is an intentional friction point designed to protect members from decisions they may later regret.
Self-Exclusion: A Longer-Term Break
For members who feel that a short time-out is not sufficient and that they need a more substantial period away from gambling, zbazi offers a formal self-exclusion programme. Self-exclusion can be requested for a minimum period of 6 months and can be extended to a permanent exclusion upon request. During self-exclusion:
- Your account is locked and inaccessible for all gambling activity
- All promotional and marketing communications from zbazi are stopped immediately
- Attempts to create a new account using the same identity details will be declined
- Any account balance at the time of exclusion will be handled per zbazi's Terms & Conditions
- Re-activation requests made during the exclusion period will not be processed
To request self-exclusion, contact zbazi's support team via live chat or email at [email protected]. Our team will process your request within 24 hours of receipt and confirm the exclusion in writing.
Reality Checks and Session Controls
zbazi's platform includes optional reality check notifications that alert you to how much time you have spent in an active session. These prompts appear at intervals you define in your account settings — for example, every 30 minutes or every hour — and give you a summary of your session duration and net balance change. Reality checks are a simple but powerful tool that encourages mindful engagement with the platform and reduces the risk of losing track of time during extended play sessions.
Protecting Third Parties and Vulnerable Members
zbazi recognises that gambling-related harm can extend beyond the account holder to affect family members, partners, and colleagues. If you are concerned that a person close to you has a gambling problem and that they hold a zbazi account, you may contact our support team to raise a concern. We will assess the situation sensitively and, where appropriate, take steps to protect the individual's wellbeing within the bounds of our privacy obligations.
zbazi also maintains a list of voluntary block tools and parental control resources. If you would like guidance on preventing a family member from accessing online gambling platforms, our support team can provide practical advice tailored to Bangladesh's device and network ecosystem.
- Minimum age 21 years
- Deposit limit types Daily / Weekly / Monthly
- Limit reduction Instant
- Limit increase delay 24 hours
- Time-out range 24 hrs – 6 weeks
- Self-exclusion minimum 6 months
- Support availability 24/7
If gambling is causing you serious harm right now, please contact zbazi's support team immediately. We can activate a time-out or self-exclusion in minutes.
- Only gamble with money you can afford to lose
- Set a time limit before you start and stick to it
- Never chase losses — walk away and come back another day
- Do not gamble when you are stressed, tired, or upset
- Balance gambling with other leisure activities
- Talk to someone you trust if gambling feels out of control
If you are worried about your gambling or the gambling of someone close to you, zbazi's support team is available around the clock. Reach us through any of the channels below — all contacts are free of charge and completely confidential.
Live Chat
Our fastest support channel. Connect with a real support agent directly on the zbazi platform at any time of day or night — no appointment needed.
Email Support
Send your query, self-exclusion request, or responsible gaming concern to our dedicated support address. We aim to respond within 24 hours (Bangladesh Standard Time).
Prefer messaging? Reach the zbazi support team on WhatsApp for quick assistance with account controls, time-outs, or any responsible gaming query.
Account Settings
Many responsible gaming tools — deposit limits, session reminders, and time-outs — can be activated directly in your account settings without needing to contact support.
Gambling is at its best when it is fun, controlled, and within your means. Explore zbazi's full range of games knowing that our responsible gaming tools are always there when you need them.